Shipping & Returns
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
SHIPPING (Continental U.S.)
For all orders that do not contain a bike please select "Parts/Accessories Standard Ground"
If buying a bicycle and having it shipped please select "Bicycle Standard Ground"
Order Amount Under $100
Standard Ground Shipping $9.99
In-Store Pickup FREE
Order Amount Over $100
Standard Ground Shipping FREE
In-Store Pickup FREE
- Bicycle Shipping Rates:
- Shipping for bikes is $150.00
- Shipping for framesets is $75.00
Note: Orders usually ship 3-5 business day after being placed. Bikes may take up to a week.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
You can return most new, unused item within 30 days from the time of purchase for a refund of the original purchase price. Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed.
For bikes bought online OR in store we offer a return for store credit within 30 days of purchase. To start a return email email@example.com.
Please email firstname.lastname@example.org to start the return process. Returns must be received within 14 days of issuing return authorization. You are responsible for shipping charges on returned items.
All returns must be sent back to our warehouse if not returned in person.
90 NW Gilman Suite C
Issaquah WA 98027