About Ride Bicycles

Ride Bicycles is a full-service bicycle shop serving the Pacific Northwest. We specialize in mountain and gravel bikes, delivering exceptional service and fostering a welcoming community for all riders.

About the Role

We are seeking a Seasonal Level 3 Bicycle Technician to tackle advanced mechanical repairs, custom builds, and e-bike diagnostics during our busiest riding season. This position focuses on precision, efficiency, and delivering high-quality results to keep our riders rolling.

This role requires a solid performer who takes pride in their work, demonstrates leadership within the service team, and thrives in a fast-paced environment. Weekend availability is required to support customer demand during peak times.

Key Responsibilities

• Perform advanced repairs, tune-ups, and custom builds, including:
• Suspension service, hydraulic brake maintenance, wheel building, and e-bike diagnostics.
• High-end bike builds and component installations (frame-up).
• Deliver top-notch service by ensuring bikes meet safety, performance, and quality standards.
• Clearly communicate repairs and maintenance tips to customers, building trust through transparency.
• Actively recommend additional services, parts, or accessories that enhance the rider’s experience.
• Assist with accessory installations or customer support during peak times.
• Monitor tools and parts inventory, notifying the Service Manager when restocking is needed.
• Keep your workspace clean, organized, and safe.
• Demonstrate leadership by mentoring junior technicians and supporting team morale during peak service periods.

What You Bring

• Experience: 3+ years of professional bicycle shop experience with advanced repair skills.
• Technical Expertise: Proficiency in suspension service, wheel building, and e-bike systems.
• Customer Focus: A positive attitude and the ability to explain repairs and offer helpful recommendations.
• Ownership Mentality: Pride in your work, accountability for mistakes, and a proactive approach to improvement.
• Leadership: Ability to mentor junior technicians and support the service team to maintain smooth workflow.
• Physical Ability: Safely lift and carry up to 75 lbs and stand for extended periods.
• Technology: Familiarity with Lightspeed POS or similar systems for work order management (required).

Why Ride Bicycles?

• $21–$25 per hour, based on skills and experience
• A chance to work with cutting-edge bikes and technologies
• A fast-paced, high-quality service environment
• A team that values precision, quality, and community

Schedule & Position Details

• Seasonal: March–End of August (40+ hours/week)
• Location: Issaquah, WA
• Weekends: Weekend availability is required
• Peak Workload: Expect a fast-paced environment with increased service volume during peak months (March–August).

Ready to Join the Ride?

If you’re a skilled mechanic who takes pride in top-quality work and thrives in a fast pace environment, we’d love to hear from you!

As part of our application process, qualified candidates will be asked to complete a brief competency survey. This helps us better understand your technical skills and experience to ensure a great fit for the team.

To Apply complete the contact form below and send your resume and cover letter to jobs@ridebicycles.com or stop by our Issaquah shop to say hello.

About Ride Bicycles

Ride Bicycles is a full-service bike shop serving the Pacific Northwest, specializing in mountain bikes, gravel bikes, and cutting-edge e-bike technology. We pride ourselves on delivering exceptional service, supporting riders of all levels, and fostering a positive cycling community.

Why Ride Bicycles?

• Competitive pay: $22–$28 per hour, based on skills and experience.
• Work with top bike brands and the latest cycling technology.
• Gain hands-on experience managing a diverse fleet of bikes.
• Be part of a supportive, collaborative team.
• Share your passion for cycling by helping customers explore local trails and routes.

About the Role

The Assistant Rental Manager oversees daily operations of the rental fleet, ensuring bikes are clean, safe, and ready for use. This role combines fleet management, customer service, and technical expertise. You will work closely with the Rental Manager, assist customers, maintain the rental fleet, and step in to support other departments during peak times.

Key Responsibilities

• Fleet Maintenance & Operations:
• Clean and wash all rental bikes regularly.
• Perform routine safety checks and maintenance on the rental fleet (torque bolts, check brakes, tune bikes).
• Monitor and charge all e-bike and AXS batteries to ensure they are rental-ready.
• Keep rental bikes organized in their designated storage/parking spots.
• Remove damaged bikes from the rental rotation, create work orders, and update BRM (Bicycle Rental Manager) to swap reservations as needed.
• Customer Setup & Support:
• Assist customers with waivers and provide clear instructions on bike features, including e-bike controls, dropper posts, and suspension setups.
• Adjust suspension and shock pressures to ensure optimal fit for each rider.
• Provide local trail and route recommendations based on customer needs.
• Fill out rental cards with customer details: name, height, weight, accessories, suspension pressures, and check-in/out times.
• Ensure all rentals are marked "Checked Out" and "Checked In" in BRM at pickup and return.
• Bike Builds & Repairs:
• Build bikes for the sales floor and customer purchases.
• Pack bikes for shipping, ensuring proper protection.
• Assess any damage to rental bikes upon return and create work orders for repairs.
• Make special parts orders in Lightspeed for required replacement components.
• Shop Organization & Cleanliness:
• Maintain clean and organized rental stations, storage areas, and workspaces.
• Sweep floors, flatten cardboard boxes, and keep warehouse and storage areas tidy.
• Set up and tear down EZ-up tents, repair stands, and bike displays in front of the shop as needed.
• Wheel rental bikes from setup stations to the front of the shop each morning for customer pickup.
• Team Support:
• Monitor BRM throughout the day for newly booked reservations and manage bike handoffs efficiently.
• Assist sales associates during peak times, including helping customers on the sales floor.
• Provide support in the service center when needed, collaborating with technicians and other team members.

Additional Responsibilities

• Contribute to weekly team meetings to share rental performance updates and identify areas for improvement.
• Collaborate with the marketing team to highlight rental programs in newsletters or social media.
• Proactively track rental bike usage to forecast maintenance needs and ensure fleet readiness.
• Assist in training seasonal staff on rental processes, customer interactions, and fleet management.

What You Bring

• Experience: 2+ years in a professional bike shop role, with a focus on bike service and maintenance.
• Technical Skills: Proficiency as a Level 2 Service Technician, including drivetrain adjustments, brake bleeds, suspension tuning, and wheel truing.
• Product Knowledge: Familiarity with mountain bikes, gravel bikes, e-bike systems, and local trail networks for customer recommendations.
• Customer Focus: A positive, solutions-oriented attitude with excellent communication and people skills.
• Organizational Skills: Strong ability to prioritize tasks, maintain attention to detail, and work efficiently.
• Physical Ability: Capable of lifting up to 75 lbs and standing/moving for extended periods.
• Flexibility: Weekend availability (Fridays, Saturdays, Sundays) is required to meet customer demand.
• Team Collaboration: A willingness to step in and assist other departments as needed to support the overall success of the shop.

Schedule & Position Details

• Duration: Seasonal (April 1 – September 30).
• Location: Issaquah, WA.
• Weekends: Availability required (Fridays, Saturdays, and Sundays).
• Hours: Up to 40 hours/week.

Ready to Join the Ride?

As part of our application process, qualified candidates will be asked to complete a brief competency survey. This helps us better understand your technical skills and experience to ensure a great fit for the team.

To Apply complete the contact form below and send your resume and cover letter to jobs@ridebicycles.com or stop by our Issaquah shop to say hello.

About Ride Bicycles

Ride Bicycles is a full-service bicycle shop serving the Pacific Northwest. We specialize in mountain bikes, gravel bikes, and the latest e-bike technology, offering top-quality products and exceptional service to our passionate cycling community. Our team takes pride in helping riders of all levels find their perfect bike and gear, while staying committed to supporting the local cycling community.

About the Role

We are looking for a Seasonal Level 2 Sales Associate to join our team, bringing enthusiasm for cycling and expertise in mountain, gravel, and e-bikes. You’ll guide customers through the bike selection process, provide top-notch service, and contribute to the store's success during our busiest season. Outstanding performance during this time may lead to incentives for hitting goals.

If you’re passionate about cycling, have sales experience, and thrive in a fast-paced environment, we want to hear from you! Weekend availability is required to meet customer demand during peak times.

Key Responsibilities

• Customer Engagement & Sales:
• Guide customers through the full sales process: bike sizing, accessory recommendations, and custom bike builds.
• Educate customers on mountain bikes, gravel bikes, and e-bike systems, ensuring they make informed decisions tailored to their needs.
• Deliver exceptional service, treating every interaction as an opportunity to build trust and lasting relationships.
• Proactively recommend additional products and accessories to enhance the customer’s riding experience.
• Meet or exceed personal and team sales targets, working towards achieving individual and department-level sales goals.
• Product & Sales Expertise:
• Develop expertise in mountain bikes, gravel bikes, and the e-bike technologies we stock.
• Stay updated on brands, models, and new product releases, sharing knowledge with customers and teammates.
• Collaborate with the team to provide insights into inventory selection based on customer demand and trends.
• Participate in ongoing training to stay current on product knowledge and sales techniques.
• Store Operations:
• Assist with restocking, organizing, and merchandising to maintain an efficient and attractive sales floor.
• Respond to customer concerns professionally, ensuring a positive experience and resolving issues promptly.
• Support opening and closing duties, including POS preparation, restocking high-demand items, and ensuring the store is clean, organized, and ready for customers.
• Follow store policies, contribute to an organized, team-driven environment, and collaborate on inventory needs and restocking suggestions based on customer demand.

What You Bring

• Experience: 2+ years of retail sales experience, preferably in a bike shop. We are also interested in candidates with customer-facing retail experience in a fast-paced environment, with a strong focus on delivering great customer service.
• Product Knowledge: Familiarity with mountain bikes, gravel bikes, and e-bike systems.
• Passion for Cycling: Genuine enthusiasm for cycling and a desire to share the benefits of riding with others.
• Sales Skills: Confidence in guiding customers, upselling products, and working in an incentive-based environment.
• Customer Focus: A commitment to delivering exceptional customer service and building long-term relationships.
• Physical Ability: Safely lift and carry up to 50 lbs, stand for extended periods, and maneuver bicycles as part of regular duties.
• Team Player: A collaborative mindset with the ability to work independently in a fast-paced environment.
• Motivation: Self-driven with a proactive approach to improving the customer experience, store performance, and demonstrating an ownership mentality by taking accountability and identifying areas for improvement.

Why Ride Bicycles?

• $19–$21 per hour, based on skills and experience, with performance incentives
• Work with top mountain bike, gravel bike, and e-bike brands
• A fast-paced, team-oriented environment that values precision, quality, and community support
• Training provided to ensure you’re fully equipped to serve our customers with confidence
• Consistently meet performance expectations, including sales goals, customer satisfaction, and teamwork contributions.

Schedule & Position Details

• Seasonal: April 1st – August 30th (up to 40 hours/week)
• Location: Issaquah, WA
• Weekends: Weekend availability is required for peak customer traffic.

Ready to Join the Ride?

If you’re passionate about cycling and ready to connect riders with the products they love, we’d love to meet you!

To Apply complete the contact form below and send your resume and cover letter to jobs@ridebicycles.com or stop by our Issaquah shop to say hello.

About Ride Bicycles

Ride Bicycles is a full-service bicycle shop serving the Pacific Northwest. We specialize in mountain and gravel bikes, delivering exceptional service and fostering a welcoming community for all riders. Whether helping riders maintain their current bikes or guiding them toward their next great ride, our goal is to keep cyclists rolling with confidence.

About the Role

The Service Writer at Ride Bicycles is the key link between customers and the service team. You will greet customers, assess their bikes, create detailed work orders, and support the Service Manager by managing the service schedule and ensuring efficient workflow. This role also requires the ability to occasionally assist the service team with repairs to keep projects on track and ensure repairs are completed on time.

This position is full-time, requires weekend availability as weekends are our busiest times, and offers a collaborative and fast-paced environment where customer service and technical expertise meet.

Key Responsibilities

• Customer Service & Work Orders:
• Greet customers warmly, listen to their needs, and assess their bicycles for service.
• Perform detailed intake inspections (drivetrain, brakes, suspension, wheels) to identify repair needs.
• Create accurate and thorough work orders using Hubtiger and Lightspeed POS, including required labor, parts, and clear notes for technicians.
• Clearly communicate timelines, repair options, and costs to customers.
• Workflow & Scheduling:
• Manage the service calendar to schedule and prioritize repairs based on technician availability.
• Collaborate with the Service Manager to ensure efficient workflows and address any scheduling challenges.
• Occasionally assist the service team with repairs to keep work on schedule and ensure timely turnaround.
• Follow up with customers to update on repair status and notify them of completed work.
• Parts & Inventory:
• Monitor service parts inventory and communicate low stock levels or part needs to the Service Manager.
• Update customers on parts availability and delays, ensuring they are informed throughout the repair process.
• Shop Organization:
• Maintain a clean, organized, and professional service intake area.
• Follow all shop safety protocols when handling tools, chemicals, and e-bike components.

What You Bring

• Experience: 3+ years of experience as a Lead or Senior Bicycle Technician in a fast-paced service environment.
• Technical Expertise: Strong understanding of advanced bicycle repairs, including drivetrain adjustments and replacements, hydraulic brake servicing, suspension servicing, wheel truing, and e-bike diagnostics.
• Customer Focus: Exceptional communication skills with the ability to explain technical repairs to customers clearly and confidently.
• Organizational Skills: Exceptional organizational and time management skills to manage workflows effectively.
• Team Collaboration: A passion for cycling and enthusiasm for supporting riders of all levels.
• Physical Ability: Safely lift and carry up to 75 lbs and remain on your feet for extended periods.
• Professionalism: Represent the shop with a neat and presentable appearance and wear shop-branded attire suitable for customer interactions.
• Technology: Familiarity with Hubtiger and Lightspeed POS for work order management (preferred).

Why Ride Bicycles?

• Competitive pay based on skills and experience.
• A supportive, team-oriented environment where your contributions are valued.
• Employee discounts on bikes, parts, and accessories.
• Opportunities for professional growth and development in the cycling industry.

Schedule & Position Details

• Location: Issaquah, WA
• Hours: Full-time, weekend availability required and occasional flexibility for peak periods.
• Environment: Fast-paced service setting with collaborative team dynamics.

Ready to Join the Ride?

If you have the skills, experience, and enthusiasm to support our service team and deliver exceptional customer service, we’d love to hear from you!

To Apply complete the contact form below and send your resume and cover letter to jobs@ridebicycles.com or stop by our Issaquah shop to say hello.