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Expert Bike Service
Scheduled service for predictable turnaround and consistent results.
We specialize in mountain, gravel, and performance bikes, supporting everything from routine maintenance to suspension service and full builds.
Choosing the Right Service
Not sure where to start? That’s normal. If you already know what you need, schedule it directly. If you don’t, start with a Service Evaluation and we’ll confirm the right service after inspection.
Not Sure What Your Bike Needs?
Bicycle Service Assessment and Estimate
A drop off appointment where we inspect your bike and send a detailed estimate. No work begins until you approve it. This is the best option if your bike has multiple issues or you’re unsure which service to book.
Have an e-bike? Please review our E-Bike Service Policy before scheduling. If your brand or system is not listed, we’re unable to service the bike, including flat repairs. View E Bike Service Policy
Book a Service EvaluationTune Up Guidance
Use how often you ride as a starting point.
If you ride hard, race, commute, ride year round, or spend time in the bike park, move up one level.
Tune ups address drivetrain function, braking performance, wheel condition, and overall safety.
Suspension Service Timing
Suspension service is based on ride time, not mileage. Wet weather, dust, long descents, and bike park laps can shorten service intervals.
| Riding Frequency | Seasonal Service (50 Hour) | Annual Service (200 Hour) |
|---|---|---|
| 1 ride per week | 6 months | 2 years |
| 2 to 3 rides per week | Every 2–3 months | Every 8–12 months |
| 3 or more rides per week | Every 4–6 weeks | Every 5–6 months |
Seasonal services align with Fork Lower Service and Rear Shock Air Can Service. Annual services align with Full Fork Overhaul and Full Shock Overhaul. Final service is confirmed during check in based on bike condition and manufacturer guidance.
Service FAQ
Quick answers on drop off timing, turnaround, walk ins, e-bikes, quotes, and what to expect when your bike is in our care.
When should I drop off my bike for a scheduled appointment?
Drop off the day before your appointment if you can. On your appointment day, please drop off by 10:00 AM so we can stage the day’s scheduled work. Bikes dropped off late may move to the next available service window.
Can I drop off my bike early?
Yes. You can drop off a few days early during shop hours. We’ll stage it so it’s ready for your scheduled service date.
How long does service usually take?
Many scheduled appointments are completed same day when no parts are needed. Jobs that require parts approval or additional work are typically completed within 24 to 48 hours. If special order parts are needed, most arrive in three to seven business days.
Do you offer same day service?
Many scheduled appointments can be completed same day when no parts are needed. Larger repairs and suspension services may require additional time.
Do you take walk ins?
Flat repairs that only require a tube replacement are often handled on the spot by our sales team. Most other service is scheduled so our technicians can stay on time and keep turnaround predictable.
What happens during a Service Assessment and Estimate?
A technician evaluates your bike during a scheduled time block. After the evaluation, we send you a text with a link to review recommendations. You choose what you’d like us to move forward with, and no labor begins until you approve it.
How do I reschedule or cancel my appointment?
Use the link in your confirmation message to reschedule or cancel. If you need help, contact the shop during business hours.
Are parts included in the service price?
Service pricing covers labor only. Parts are billed separately.
Will I get a quote before work begins?
Yes. For most repairs beyond small adjustments or flat fixes, we send a quote with a link to approve. No work begins until it’s approved.
Do you work on all e-bikes?
Not all. We service e-bikes that meet our safety and insurance requirements. Please review our E-Bike Service Policy before scheduling. If your brand or system is not listed, we’re unable to service the bike, including flat repairs.
Is your work guaranteed?
Yes. Service includes a 30 day workmanship guarantee on the work performed. If something related to that work doesn’t feel right within 30 days, bring the bike back in. You do not need an appointment. We’ll work it into the schedule and take care of it.
Will you contact me when my bike is ready?
Yes. When service is marked complete, you’ll receive a text message that your bike is ready for pickup.
Schedule Service Online
Choose your service, then pick a drop off time. If you’re not sure what you need, start with a Service Evaluation and we’ll confirm the right service after inspection.
Message response timing: Our online scheduler can accept messages at any time, but technician replies happen during staffed service hours. If you message outside that window, we will respond when the service team is back on duty.
Why Riders Trust Our Service
E-Bike Service Policy
Please review this policy before scheduling e-bike service. It outlines which systems we support, which bikes we can safely work on, and our battery and fire-safety requirements.
View supported brands, systems, and safety requirements
These guidelines help us keep our staff, customers, and building safe, and ensure we can properly support the bikes we service.
1. E-Bike Service Limitations
Due to safety, liability, and insurance requirements, we can only accept and service e-bikes that meet the criteria below. This applies to all service work, not just electrical diagnostics.
If an e-bike does not meet these requirements, we are not able to bring it into our facility or perform service.
2. Supported Motor and Electronic Systems
We support the following drive systems for electrical diagnostics and system service:
- Bosch
- Shimano
- SRAM
- Fazua
- Mahle
If your e-bike uses a different motor or battery system, we cannot perform electrical diagnostics, firmware updates, or component replacements on that system.
3. Supported Brands
We can service e-bikes from the brands listed below that meet our safety and support requirements. If your brand is not listed, we’re unable to service the bike.
If your e-bike brand is not listed above, we are unable to service it at this time.
4. What We Cannot Service
For safety, liability, and parts support reasons, we cannot service e-bikes in the following categories:
- Throttle equipped e-bikes or bikes that do not meet Class 1 or Class 3 standards
- Brands not listed in item 3 above
- E-bikes purchased from big box or department stores such as Walmart, Costco, Amazon, or sporting goods retailers
- E-bikes from manufacturers that cannot provide a Certificate of Liability Insurance naming our shop as additionally insured
- DIY conversion kits or bikes modified with aftermarket motors or battery systems
- Non-certified, unbranded, or unknown batteries
- Any e-bike with altered, exposed, or modified wiring
- E-bikes from brands with no available parts, support, or documentation
If you are unsure whether your e-bike qualifies, contact the shop and we can help you confirm before you bring it in.
5. Fire Safety and Battery Policy
Lithium-ion battery safety is extremely important. We follow guidelines that protect our staff, customers, and building.
We can only bring e-bikes into our facility if the brand is listed in item 3 above and the bike meets the requirements in this policy.
Unsupported or uncertified battery systems can pose a fire risk. Because of this, we cannot accept e-bikes with unknown, unbranded, or non-certified batteries.
These rules apply even for small adjustments. We understand this may be inconvenient, but these requirements come from insurance and fire safety guidelines, and we cannot make exceptions.