Skip to content
Expert Repair Every Time
Trust our technicians to keep your bike performing at its best. Book your service today!
All service is by appointment only—walk-ins are not available.
Schedule Your Service
Service Scheduling Made Easy
Book your service online in just a few clicks. The date you choose is the estimated completion date for most jobs that do not require parts. All service is drop off only. Once your bike is scheduled, we handle the evaluation and follow up with a quote if needed.
Want the fastest turnaround? Drop off your bike before 10 AM on your appointment day. Walk ins are welcome but usually have a 3 to 5 business day turnaround depending on workload, parts availability, and technician capacity.
Not sure what your bike needs?
Schedule a Bicycle Service Assessment & Estimate. This is a drop off evaluation completed during a technician's scheduled time block. It is not a live consultation. After inspection, you receive a detailed quote and no work begins until you approve it.
For e-bikes from brands we do not carry, please call us first. We are not able to service all makes. You can also review our E-Bike Service Policy.
Schedule Your ServiceNot Sure Which Service Your Bike Needs?
Step 1: Choose Your Tune-Up
- Recreational Rider: 1 ride per week → Basic Tune
- Trail Rider: 2–3 rides per week → Complete Tune (some high-mileage trail riders fit the Ultimate category)
- Bike Park / Heavy Use: 3–5 rides per week, lots of descending or park laps → Ultimate Tune
Suspension fork and shock services are billed separately and are not included in our tune-up packages. We can confirm what makes sense for your bike after a quick in-store evaluation.
Step 2: See When Your Suspension Is Due
Once you know your rider type, use this chart to get a feel for when your fork and shock typically reach their 50-hour and 200-hour service intervals. Suspension fork and shock services are billed separately and are not included in tune-up packages.
| Rider Type | Weekly Riding | 50-Hour Interval | 200-Hour Interval |
|---|---|---|---|
| Recreational | 1 ride/week · ~2 hrs | ~6 months | ~2 years |
| Trail Rider | 2–3 rides/week · 4–6 hrs | ~2–3 months | ~8–12 months |
| Bike Park / Heavy Use | 4–5 rides/week · 8–10 hrs | ~4–6 weeks | ~5–6 months |
Estimates are based on typical 2-hour rides. Wet weather, dust, and long descents can shorten these intervals.
We can confirm exactly what your bike needs during the check-in evaluation.
Service FAQ
Quick answers to the most common questions about drop offs, timing, walk ins, e-bikes, and what to expect when your bike is in our care.
Can I drop off my bike before my appointment day?
Yes. You can drop off your bike a few days early during shop hours if you cannot make the morning drop off window. We will stage it for your scheduled evaluation or service date so it is ready for the technician.
How long does service usually take?
Same day is possible for many scheduled appointments that are dropped off on time and do not need parts. Jobs that require in stock parts or additional labor usually take 24 to 48 hours. If special order parts are needed, most arrive within three to seven business days depending on the distributor.
Do you offer same day service?
We offer same day completion for many scheduled appointments that are dropped off by 10 AM and do not require parts approval. Same day service is not available for walk ins and is not guaranteed for larger repairs, suspension work, or anything that needs special order parts.
Do you take walk ins?
Yes. Flat repairs that only require a tube or tire replacement are usually handled on the spot by our sales team. All other service requires an appointment so our technicians can stay on schedule. Walk in repairs that are not simple tube or tire replacements are added to the service queue and typically see a three to five business day turnaround depending on workload and parts availability.
What happens during a Service Assessment and Estimate?
A technician evaluates your bike during a scheduled time block. This is a drop off process, not a live consultation. After inspection we send you a detailed quote by text or email with a link to review and approve the recommended work. No labor begins until you approve that quote. Once it is approved we schedule the job based on parts and technician availability.
How do I reschedule or cancel my appointment?
You can use the link in your confirmation message to communicate with the team, reschedule, or cancel your appointment. You can also contact the shop during business hours if you need additional help.
Are parts included in the service price?
No. Service pricing covers labor only. Parts are billed separately and will be included in your quote when possible.
Will I get a quote before work begins?
Yes. For any repair that is more than a flat repair or small adjustment, we send a quote with a link where you can review and approve the work. No labor begins until you approve the quote through that link.
Do you work on all e-bikes?
We service e-bikes from specific manufacturers that meet our safety and insurance requirements. Some systems are supported for full electrical diagnostics, while others may be limited to mechanical work only. For the current list of supported brands and systems, please see our E-Bike Service Policy.
Is your work guaranteed?
Yes. All service includes a thirty day workmanship guarantee on the work we performed. If something related to that work does not feel right within thirty days, bring the bike back and we will work it into our schedule to make any needed adjustments.
Will you contact me when my bike is ready?
Yes. When the technician marks your service as complete you receive a text message letting you know your bike is ready for pickup. If the bike has not been picked up, our system sends a reminder message a couple of days later.
Have an e-bike? For supported brands, systems, and safety requirements, please see our E-Bike Service Policy.
Schedule Service Online
What Our Customers Are Saying
E-Bike Service Policy
For customers with e-bikes, please review this policy before booking service. It outlines which systems we support, which brands we can safely work on, and important battery and fire-safety guidelines.
View supported brands, systems, and safety requirements
Please review this policy before bringing an e-bike in for service. These guidelines help us keep our staff, customers, and building safe, and ensure we can properly support the bikes we work on.
1. E-Bike Service Limitations
Due to liability and insurance requirements, we are only able to service certain types of e-bikes. This applies to all service work, not just electrical or motor systems. If an e-bike does not meet the criteria listed below, we are not able to perform diagnostics, repairs, adjustments, or mechanical work.
We know this can be frustrating, but we are not able to make exceptions, even for minor issues.
2. Supported Motor and Electronic Systems
We are able to service the following e-bike drive systems:
- Bosch
- Shimano
- SRAM
- Fazua
- Mahle
If your e-bike uses a different motor or battery system, we cannot perform electrical diagnostics, firmware updates, or component replacements on those systems.
3. Mechanical Service on Supported Brands
We can perform most mechanical service such as brakes, drivetrain, wheels, suspension, and general adjustments on e-bikes from the following brands, even if we do not service their specific motor or battery system.
If your e-bike brand is not listed above, we are unable to service it at this time.
4. What We Cannot Service
For safety, liability, and parts support reasons, we cannot service e-bikes in the following categories:
- Throttle equipped e-bikes or bikes that do not meet Class 1 or Class 3 standards
- Brands not listed in item 3 above
- E-bikes purchased from big box or department stores such as Walmart, Costco, Amazon, or sporting goods retailers
- E-bikes from manufacturers that cannot provide a Certificate of Liability Insurance naming our shop as additionally insured
- DIY conversion kits or bikes modified with aftermarket motors or battery systems
- Non-certified, unbranded, or unknown batteries
- Any e-bike with altered, exposed, or modified wiring
- E-bikes from brands with no available parts, support, or documentation
If a bike falls into any of the above categories, we are unable to bring it into our facility for any reason, including minor adjustments. If you are unsure whether your e-bike qualifies, please reach out and we can help you check.
5. Fire Safety and Battery Policy
Lithium-ion battery safety is extremely important, so we follow guidelines that protect our staff, customers, and building.
We can only bring e-bikes into our facility if the manufacturer is listed in item 3 above. If a bike is not on that list, we are not able to store it, assess it, or work on it.
Unsupported or uncertified battery systems can pose a fire risk. Because of this, we cannot accept e-bikes with unknown, unbranded, or non-certified batteries.
These rules apply even for small adjustments. We understand this may be inconvenient, but these requirements come from insurance and fire safety guidelines, and we cannot make exceptions. If you are unsure whether your e-bike is supported, we are happy to help you check before you bring it in.