Expert Bike Service
Scheduled service for predictable turnaround and consistent results.
We specialize in mountain, gravel, and performance bikes, supporting everything from routine maintenance to suspension service and full builds.
Our service department operates on a structured, appointment-based workflow that maintains consistent timelines and professional service standards across every bike we work on.
Selecting the Correct Service Level
A bike’s service needs depend on how it has been ridden and how long it has been in use. Riding frequency, terrain, and conditions all influence wear on key components.
Use the guidance below to select the service level that best fits your riding history and current use.
Unsure What Your Bike Needs?
Bicycle Service Assessment and Estimate
A scheduled drop-off appointment where we evaluate your bike and provide a detailed service estimate. No work begins until you approve the recommended service.
This is the correct starting point for bikes with multiple issues or when the appropriate service level is unclear.Have an e-bike? Please review our E-Bike Service Policy before scheduling. If your brand or system is not listed, we’re unable to service the bike, including flat repairs. View E Bike Service Policy
Book a Service EvaluationTune Up Guidance
Riding frequency is the primary factor in determining the appropriate tune-up level.
Riders who race, commute, ride year-round, or spend time in the bike park should select one service level higher.
Tune-ups address drivetrain performance, braking function, wheel condition, and overall safety.
Suspension Service Timing
Suspension service intervals are based on ride time rather than mileage. Long descents, wet weather, dust, and bike park use accelerate internal wear and shorten service intervals.
| Riding Frequency | Seasonal Service (50 Hour) | Annual Service (200 Hour) |
|---|---|---|
| 1 ride per week | 6 months | 2 years |
| 2 to 3 rides per week | Every 2–3 months | Every 8–12 months |
| 3 or more rides per week | Every 4–6 weeks | Every 5–6 months |
Seasonal services align with Fork Lower Service and Rear Shock Air Can Service. Annual services align with Full Fork Overhaul and Full Shock Overhaul. Final service recommendations are confirmed at check-in based on bike condition and manufacturer guidelines.
Service FAQ
Quick answers on drop-off timing, turnaround, walk-ins, e-bikes, quotes, and what to expect during service.
When should I drop off my bike for a scheduled appointment?
Drop off the day before your appointment when possible. On your appointment day, drop off by 10:00 AM so we can stage the day’s scheduled work. Bikes dropped off later may move to the next available service window.
Can I drop off my bike early?
Yes. You may drop off a few days early during shop hours. We will stage it so it is ready for your scheduled service date.
How long does service usually take?
Many scheduled appointments are completed same-day when no parts are needed. Jobs that require parts approval or additional work are typically completed within 24 to 48 hours. If special order parts are needed, most arrive in 3 to 7 business days.
Do you offer same-day service?
Many scheduled appointments are completed same-day when no parts are needed. Larger repairs and suspension services may require additional time.
Do you take walk-ins?
Flat repairs that only require a tube replacement are often handled on the spot by our sales team. Most other service is scheduled to keep technicians on time and turnaround predictable.
What happens during a Service Assessment and Estimate?
A technician evaluates your bike during a scheduled time block. After the evaluation, we send a text with a link to review recommendations and approve work. No labor begins until you approve it.
How do I reschedule or cancel my appointment?
Use the link in your confirmation message to reschedule or cancel. If you need assistance, contact the shop during business hours.
Are parts included in the service price?
Service pricing covers labor only. Parts are billed separately.
Will I get a quote before work begins?
Yes. For most repairs beyond small adjustments or flat fixes, we send a quote with a link to approve. No work begins until it is approved.
Do you work on all e-bikes?
Not all. We service e-bikes that meet our safety and insurance requirements. Please review our E-Bike Service Policy before scheduling. If your brand or system is not listed, we are unable to service the bike, including flat repairs.
Is your work guaranteed?
Yes. Service includes a 30-day workmanship guarantee on the work performed. If something related to that work does not feel right within 30 days, bring the bike back in. An appointment is not required. We will prioritize it and make it right.
Will you contact me when my bike is ready?
Yes. When service is marked complete, you will receive a text message that your bike is ready for pickup.
Schedule Service Online
Choose your service, then pick a drop off time. If you’re not sure what you need, start with a Service Evaluation and we’ll confirm the right service after inspection.
Message response timing: Our online scheduler can accept messages at any time, but technician replies happen during staffed service hours. If you message outside that window, we will respond when the service team is back on duty.
Why Riders Trust Our Service
E-Bike Service Policy
Please review this policy before scheduling e-bike service. It outlines which systems we support, which bikes we can safely work on, and our battery and fire-safety requirements.
View supported brands, systems, and safety requirements
These guidelines help us keep our staff, customers, and building safe, and ensure we can properly support the bikes we service.
1. E-Bike Service Limitations
Due to safety, liability, and insurance requirements, we can only accept and service e-bikes that meet the criteria below. This applies to all service work, not just electrical diagnostics.
If an e-bike does not meet these requirements, we are not able to bring it into our facility or perform service.
2. Supported Motor and Electronic Systems
We support the following drive systems for electrical diagnostics and system service:
- Bosch
- Shimano
- SRAM
- Fazua
- Mahle
If your e-bike uses a different motor or battery system, we cannot perform electrical diagnostics, firmware updates, or component replacements on that system.
3. Supported Brands
We can service e-bikes from the brands listed below that meet our safety and support requirements. If your brand is not listed, we’re unable to service the bike.
If your e-bike brand is not listed above, we are unable to service it at this time.
4. What We Cannot Service
For safety, liability, and parts support reasons, we cannot service e-bikes in the following categories:
- Throttle equipped e-bikes or bikes that do not meet Class 1 or Class 3 standards
- Brands not listed in item 3 above
- E-bikes purchased from big box or department stores such as Walmart, Costco, Amazon, or sporting goods retailers
- E-bikes from manufacturers that cannot provide a Certificate of Liability Insurance naming our shop as additionally insured
- DIY conversion kits or bikes modified with aftermarket motors or battery systems
- Non-certified, unbranded, or unknown batteries
- Any e-bike with altered, exposed, or modified wiring
- E-bikes from brands with no available parts, support, or documentation
If you are unsure whether your e-bike qualifies, contact the shop and we can help you confirm before you bring it in.
5. Fire Safety and Battery Policy
Lithium-ion battery safety is extremely important. We follow guidelines that protect our staff, customers, and building.
We can only bring e-bikes into our facility if the brand is listed in item 3 above and the bike meets the requirements in this policy.
Unsupported or uncertified battery systems can pose a fire risk. Because of this, we cannot accept e-bikes with unknown, unbranded, or non-certified batteries.
These rules apply even for small adjustments. We understand this may be inconvenient, but these requirements come from insurance and fire safety guidelines, and we cannot make exceptions.
