Return and Exchange Requests
Request a Return or Exchange
Thanks for riding with us! To get started, please review our Returns Policy and then fill out the form below.
If you’d like to make an exchange, we’ll first process your return, and then you can place a new order for the item you want.
Once we receive your request, we’ll follow up by email within 24 hours with detailed return instructions.
Form instructions:
Please give us the full name, email address, phone number, and order number from your original order (you’ll find these in your confirmation email).
Add a short message to let us know whether this is a return or an exchange, the item’s condition, whether it was installed or used, and the condition of the original manufacturer packaging. The more details you include, the more accurately we can advise you on your expected refund amount.
Need a hand? Reach out anytime at orders@ridebicycles.com or give us a call at (425) 961-9061.
